We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.
Verification
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified.
Processing
It normally takes 2-3 business days for us to process your order. This includes lens cutting, frame adjusting, and quality checking, among other tasks. If your lenses, especially most progressive lenses with a CYL value, need to be customized in our factory, it will take an additional 3-6 days. Please remember that this timeframe does not include holidays and weekends. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
Shipping
Shipments usually take 3–8 business days to arrive. It depends on the shipping method you choose. Please refer to the below information for various shipping times to international destinations.
1. STANDARD SHIPPING
1) United States, Canada, Australia, takes about 6 to 8 business days.
2) United Kingdom, France, Germany, Italy, Spain, and most other Europe Countries, takes 6 to 8 business days.
3) Other countries, take more than 10 days, it depends.
2. RUSH DELIVERY
Takes 3-5 days for most countries.
Notes: Receiving Time = Processing Time + Shipping Time
1. Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
2. Shipping Time does not include a 2-3 days processing period required to process your order from the date your order is placed.
3. We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
4. If there is any shipping issue with your package , you must contact Customer Support within 30 days after your order was placed.
Payment Methods
1) Pay with your Paypal account:
When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
2) Pay by Debit or Credit Card
You may still check out even without a PayPal account. To do so, please click on "Debit or Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.