Returns & Replacements
We want you to feel confident ordering from Olet Optical. If your glasses don’t fit as expected, aren’t the style you hoped for, or you simply change your mind, we’re here to help.
How It Works
Send us your order number and briefly tell us how we can help.
You may request a refund or a one-time exchange within the return window.
If the glasses need to be returned, we’ll send you the return instructions and address.
Once we receive and check the returned eyewear, we’ll process your refund or begin your replacement.
30-Day Returns & Exchanges
Please contact us within 30 calendar days of delivery if your glasses don’t fit as expected, you prefer a different style, or you simply decide they aren’t right for you.
For normal orders of 1–2 pairs, there is no restocking or handling fee.
Refunds & Return Shipping
- Eligible refunds include the amount paid for the returned eyewear and the original shipping charge paid on the order.
- Customers are responsible only for the cost of shipping the return back to us when the return is due to personal preference, fit, or style.
- For most standard U.S. returns, return shipping is typically under US$10, depending on the carrier and service used.
- If we sent the wrong item, or an item arrives damaged or has a confirmed product issue, please contact us and we’ll work with you to make it right.
Large Multi-Pair Returns
Our standard return policy is designed to make normal eyewear purchases easy and low-risk.
To discourage bulk trial ordering, a 35% handling fee may apply when 3 or more pairs from an order are returned. If a fee applies, we’ll let you know before you send the items back.
A Few Exceptions
- Items damaged by misuse, accidents, negligence, or improper care
- Items materially altered, repaired, or modified after delivery, other than reasonable fit adjustments
- Return requests made outside the 30-day return window
- Please contact us before sending anything back so we can provide the correct return instructions.
Need Help?
Not sure whether you need a return, replacement, or exchange? Contact us with your order number and tell us what happened. Our customer care team will be happy to help.
FAQs
How long do I have to request a return or exchange?
You may request a one-time exchange or a refund within 30 days after delivery of your order, subject to our review and policy conditions.
Can I request a replacement instead of a refund?
Yes. Depending on the situation, we may offer a replacement or exchange where applicable and approved.
Will I need to pay return shipping?
For returns due to fit, style, or personal preference, you only need to cover the return shipping cost, typically under US$10 for most standard U.S. returns. Eligible refunds include the original shipping charge paid on your order. If the issue is due to an error on our part, please contact us and we’ll make it right.