Privacy policy

This Privacy Policy explains how Olet Optical (“we”, “us”, or “our”) collects, uses, stores, and shares your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

1. Information We Collect

We may collect the following categories of information:

  • Contact information, such as your name, email address, phone number, shipping address, and billing address
  • Order information, such as products purchased, order history, payment status, shipping details, and customer service records
  • Account information, if you create an account with us
  • Device and usage information, such as IP address, browser type, device information, pages viewed, referral source, and interactions with our site
  • Communications, such as messages you send to us by email, contact form, chat, or social media
  • Prescription-related information, if you provide it in connection with your eyewear order

2. How We Use Your Information

We may use personal information to:

  • process and fulfill orders
  • provide customer support
  • communicate with you about your order, account, or inquiries
  • improve our website, products, and services
  • detect, prevent, and investigate fraud, abuse, or security incidents
  • comply with legal obligations
  • send marketing communications where permitted by law or where you have opted in

3. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies to operate our website, remember preferences, measure performance, personalize content, and support analytics or advertising. Depending on your location, you may be offered choices regarding cookies and certain tracking technologies.

4. Sharing of Information

We may share personal information with trusted service providers that help us operate our business, including providers that support website hosting, ecommerce infrastructure, payment processing, shipping, analytics, communications, fraud prevention, and customer service.

We may also share information when required by law, to enforce our policies, to protect rights or safety, or in connection with a business transaction such as a merger, sale, or transfer of assets.

5. Payment Information

Payments are processed through secure third-party payment providers. We do not store full payment card numbers or CVV codes on our own servers.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, such as the right to access, correct, delete, or request portability of your data, or to object to or restrict certain processing. To make a request, contact us at privacy@oletoptical.com.

8. Marketing Communications

You may opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us. Transactional or service-related messages may still be sent when necessary.

9. International Users

Your information may be processed in countries other than the one in which you live. Where required, we take reasonable steps to protect personal information when it is transferred across borders.

10. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization.

11. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission over the internet or method of storage is completely secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the effective date.

13. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us at:

Olet Optical
Email: privacy@oletoptical.com
Address: FLAT/RM 917B, BLOCK A, 9/F, NEW MANDARIN PLAZA, 14 SCIENCE MUSEUM ROAD, TSIM SHA TSUI, KOWLOON, HONG KONG