Shipping policy
This Shipping Policy explains how Olet Optical processes, ships, and delivers orders.
1. Order Processing Time
Most orders are processed within 1–3 business days. Custom prescription lenses typically require an additional 3–6 business days.
Your estimated delivery time is generally:
Processing time + Shipping time
2. Shipping Options
Standard Shipping: From US$7.95 by region
Free Standard Shipping: Available on orders over US$99
3. Estimated Shipping Times
| Region | Standard | Express |
|---|---|---|
| US & Canada | 6–10 business days | 3–5 business days |
| UK & Europe | 4–8 business days | 3–5 business days |
| Australia | 6–10 business days | 3–5 business days |
| Other Countries | 10+ business days (varies by destination) | Available in most regions |
4. Express Shipping
Express shipping starts from US$56.95. Express shipping is not available for P.O. Boxes or APO/FPO addresses.
5. Tracking
Once your order is dispatched, you will receive a shipping confirmation email with tracking information where available.
6. Delivery Notes
- Shipping times exclude processing time.
- Delivery estimates are not guarantees unless expressly stated otherwise.
- Address issues, carrier delays, severe weather, public holidays, customs inspections, and other events beyond our reasonable control may delay delivery.
- Our shipping partners help with the normal customs clearance process. Delivery timing may still vary if additional review or information is required by the carrier or local customs office.
- If you have specific delivery requests, please leave a note at checkout, but we cannot guarantee all requests can be accommodated.
7. Customs, Duties, and Taxes
For the destinations we ship to, any applicable import duties or taxes collected through our shipping service are included in the total shown at checkout.
We work with our logistics partners to prepare the required shipping and customs information and to help handle the normal customs clearance process for your shipment.
In normal delivery, you should not need to arrange customs clearance yourself. If you have any questions about your shipment, please contact us at help@oletoptical.com and we’ll be happy to help.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address. We are not responsible for delays, failed delivery, or additional charges caused by incorrect or incomplete address information.
9. Lost or Delayed Shipments
If your shipment appears significantly delayed or lost, please contact us at help@oletoptical.com. We will work with the shipping carrier to investigate, but carrier investigations and resolutions may take time.
10. Contact
If you have questions about shipping, please contact us at help@oletoptical.com.